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Dedicated customer support to facilitate patient care

Our customer support is built on a wealth of knowledge, expertise and dedication to help you provide the best possible care for your patients, offering assistance throughout the ordering process.

Order Information

To submit an order, please download the order form and complete all the information requested and then email the form to: uk.foundation@roche.com. You will be required to confirm that you have obtained informed consent using either:    

1. The Informed Consent Form provided, or
2. Warrant that existing consent form(s) appropriately obtain the consent as detailed in our Informed Consent Form, with particular regard to the exchange of personal and/or sensitive personal data beyond the EU and/or EEA

Guidance in completing the order can be found using the information in the following documents:

For more information about the order process, collection or the status of your order, please contact the Roche Foundation Medicine Customer Care team on:

0800 731 5711 or by email at uk.foundation@roche.com.

If you have a question about the sample, please contact the Medical Information team on:

0800 328 1629 or by email at medinfo.uk@roche.com

_{*Based on typical turnaround time of <2 weeks from receipt of sample.}

_{FFPE: formalin-fixed paraffin embedded.}

^{RXUKRFMI00098 November 2019}