The easiest way to place an order is via the Foundation Medicine Online Order Portal. This platform not only enables you to place your orders simply and quickly, it will also give you a complete overview of your tests at any time during the laboratory process and both view and manage your patients' reports once they are released.
In order to register for the Online Order Portal, click the ORDER NOW button above and follow the prompts for a new user. If you are a Delegated User (DU) ordering on behalf of a Health Care Professional (HCP), please contact the Customer Care Team on the following details: 0800 731 5711 option 3 or by emailing firstname.lastname@example.org and we can support you with your order process.
If you are unable to place your order on the online ordering portal, please download the order form and complete all the information requested and then email the form to: email@example.com. You will be required to confirm that you have obtained informed consent using either:
- The Informed Consent Form provided, or
- Warrant that existing consent form(s) appropriately obtain the consent as detailed in our Informed Consent Form, with particular regard to the exchange of personal and/or sensitive personal data beyond the UK, EU and/or EEA
In preparation of your appropriate FoundationOne® Order sample collection, you will require the FoundationOne® Shipment Kit to ensure the security of the specimen against transport damage and extreme temperature. Each shipment kit should be utilised for one patient. Do not include different patient samples in the sample Shipment Kit.
In order to request a shipment kit please email firstname.lastname@example.org stating the service & quantity of kits you require, together with the delivery address. Please include a contact name and number.
The video below explains how to pack a liquid sample
Please find below, links to all our supporting documentation:
FoundationOne® CDxFormalin-fixed paraffin-embedded (FFPE) specimens, including cut slide specimens, are acceptable
FoundationOne® Liquid CDxTwo 8.5 mL peripheral blood
Questions about orderingRoche Foundation Medicine is able to process any clinical sample that meets the specifications. Should your sample have insufficient DNA, you will be notified as soon as possible following receipt. Please refer to our FAQ page for more information.
For more information about the order process, collection or the status of your order, please contact the Roche Foundation Medicine Customer Care team on:
0800 731 5711 option 3 or by email at email@example.com.
If you have a question about the sample, please contact the Medical Information team on:
0800 328 1629 option 4 or by email at firstname.lastname@example.org
*Based on typical turnaround time of <2 weeks from receipt of sample.
FFPE: formalin-fixed paraffin embedded.
M-GB-00014266 October 2023
- Woodhouse R, et al. PLoS One. 2020;15:e0237802
- Milbury C , et al. PLoS One. 2022; 17(3): e0264138
- Turnaround times for genetic and genomic testing https://www.ouh.nhs.uk/services/referrals/genetics/genetics-laboratories/turnaround-times/ Accessed October 2023